Shipping policy

Thank you for shopping with Sanmati Creation. Below are the details of our shipping process and policies.

1. Order Processing

All orders are processed within 2-4 business days after payment confirmation.
Orders are not shipped or delivered on Sundays or public holidays.
If we experience a high volume of orders or unforeseen delays, shipping may take longer. In such cases, we will notify you.

2. Shipping Methods & Delivery Time

We use trusted courier partners to deliver your orders.
The products would be delivered to the customer's within 4 to 6 days .
Delivery timelines are estimates and may vary due to courier delays, festivals, or regional restrictions.

3. Shipping Charges

Shipping charges (if applicable) will be displayed at checkout before you confirm your order.
Free shipping may be offered during promotional campaigns or above a certain purchase amount.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.
You can use this tracking number to monitor your delivery status.

5. International Shipping

Currently, we do not offer international shipping. Orders are only delivered within India.

6. Incorrect Address / Failed Delivery

Please ensure your shipping details are correct at the time of placing the order.
If a delivery fails due to an incorrect address or unavailability, additional charges may apply for re-delivery.

7. Damaged or Lost Packages

If your package arrives damaged, please contact us immediately with photos.
We are not responsible for items lost or damaged by courier services, but we will assist you in resolving the issue with them.

8. Contact Us

If you have any questions regarding shipping, please contact us at:

📧 Email: sanmaticreation.online@gmail.com

📞 Phone: +91 9106911198
🏢 Address: Sanmaticreation, Plot No.18, 2nd Floor, Goodluck Compound, Near Manhar Dying Mill, Comal Circle, Bamroli Road, Surat – 395002, India